SHOPPING NOTICE

Payment Method

• Please note that all product prices do not include customs duties and shipping charges.
• Items billed in New Taiwan Dollars are only available for inland shipping on the mainland of Taiwan.
• Please be sure to confirm that your order content, specifications, details, and amount are correct before checkout. Once the order remittance is completed, the order content cannot be modified.
• Please note that you may be subjected to an overseas transaction fee charged by your credit card bank.
• About 7-10 working days for preparing the goods after receiving the payment. (excluding holidays and national holidays)
• For out of stock items which cannot be shipped, JP Industry will contact you by email.
• If the delivery information provided is incomplete or the collection time limit is exceeded, causing the package to be returned, the customer must pay additional shipping costs for re-sending.

Delivery

• About 3-5 working days for domestic shipping. (excluding holidays and national holidays)
• About 7-10 working days for international shipping. (excluding holidays and national holidays)

JP Industry 7-Day Return / Exchange Policy

• Please contact your JP Industry or an authorized dealer regarding their shop return / exchange policy on new, un-installed products returned within 7 days. JP Industry reserves the right to reject returns on products that have been installed on a bicycle or damaged due to handling.
• All returns / exchanges must be in new uninstalled condition. Additionally returns on custom wheels are subject to a 15% restocking fee.
• If this product is determined by JP Industry to be defective, it will be repaired or replaced free of charge, at the sole discretion of JP Industry, within 7 days of receipt of the product by JP Industry or an authorized dealer.
• If the product is sent back without notifying JP Industry, it will not be accepted.
• To protect the rights of both parties, please provide complete photos to facilitate the return and exchange service.
• The original packaging (boxes, protective packaging, quick start guide, tools, etc.) is returned with the products in its original packing material. If the condition of a return item is different from the one when it was originally shipped and packed, causing the products to be damaged, the customer must pay the damage charge.
• We cannot accept to return or exchange items by color variation, personal cognitive issues, or personal special factors issues.
• In case of defective items, items different from customer order or wrong quantity of items are shipped, we are respond to shipping and reshipping fee if this is under our return and exchange responsibility.

Notice

• Attachment of quick release wheel to fork and frame. Proper operation of the quick release is essential to safe riding. Check the quick release before every ride, and make sure it is properly secure. If it is not properly secured the wheel may wobble or disengage from the bicycle, which may result in serious bodily injury or death.
• A spare parts box (including spare spoke, rim tape, quick release, wrench etc.) is included with the ordered wheel set. (Note! The contents will vary according to different models).
• Please note that it is normal for product photos to have color differences due to differences in different screen monitor.

Anti-fraud Reminder

Customers are advised to be careful to prevent fraud. If you have any doubts, please call the 165 anti-fraud hotline for verification.

165 National Anti-Fraud Network of the Police Administration of the Ministry of the Interior: https://165.npa.gov.tw

JP Industry will not take the initiative to notify you to perform payment, payment and other related operations, nor will it ask you to go to the ATM to operate any financial operations, or to cancel the wrong settings!

JP Industry takes proper security protection for customers’ personal information, including SSL certificates for consumer cash flows, and uses encryption protocols of 2 (inclusive) or above, which are in line with international organizations’ network transmission security standards. This further protects the personal data of our customers.

• Do not use ATM
  The fraudulent group will ask customers to go to the ATM to switch the English operating interface in order to induce you to transfer money. ATMs do not have functions such as refunding, canceling installment payments, etc. Please be careful. JP Industry will not arbitrarily alter paid orders and will not ask you to follow instructions to use an ATM.
• No credit card information provided
  JP Industry will not take the initiative to ask you to provide your bank account and credit card information by telephone; nor will it take the initiative to notify you to provide personal information or request money transfer in the form of "questionnaire" or "winner". The first step in preventing fraud is to maintain the security of personal information.
• No simple password
  Please do not use simple numbers when setting a password, such as birthday, phone number, ID number, or the account number and password are the same. For different websites, please set different account passwords and change them regularly.If your JP Industry member account and password are the same as your personal email (such as Gmail / Hotmail / Yahoo... etc.), please be sure to change the password immediately! It is recommended that the password be set to more than 8 characters (mixed with English and numbers) including punctuation marks. Remind you not to share passwords to ensure the security of personal information.
• Do not open unknown attachments
  Please do not arbitrarily click on attachments, URLs and e-cards in e-mail or communication software.
• Do not enter account passwords on public computers and public networks
  Public computers are more likely to be installed with Trojan programs, and personal secrets may be recorded. Using free wireless Internet access, lack of firewall protection, computer data is easy to be intercepted by hackers.